ITIL Foundation Exam Page 4(Dumps)

Question No:-31

When can a known error record be raised?
1. At any time it would be useful to do so
2. After a workaround has been found

  1. 2 only
  2. 1 only
  3. Neither of the above
  4. Both of the above

Question No:-32

What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

  1. The change authorization board
  2. The change advisory board
  3. The change implementer
  4. The change manager

Question No:-33

Which process is responsible for discussing reports with customers showing whether services have met their targets?

  1. Continual service improvement
  2. Change management
  3. Service level management
  4. Availability management

Question No:-34

What do customer perceptions and business outcomes help to define?

  1. The value of a service
  2. Governance
  3. Total cost of ownership (TCO)
  4. Key performance indicators (KPIs)

Question No:-35

Which of the following are basic concepts used in access management?

  1. Personnel, electronic, network, emergency, identity
  2. Rights, access, identity, directory services, service/service components
  3. Physical, personnel, network, emergency, service
  4. Normal, temporary, emergency, personal, group

Question No:-36

Which of these statements about resources and capabilities is CORRECT?

  1. Resources are types of service asset and capabilities are not
  2. Resources and capabilities are both types of service asset
  3. Capabilities are types of service asset and resources are not
  4. Neither capabilities nor resources are types of service asset

Question No:-37

Within service design, what is the key output handed over to service transition?

  1. Measurement, methods and metrics
  2. Service design package
  3. Service portfolio design
  4. Process definitions

Question No:-38

What should a service always deliver to customers?

  1. Applications
  2. Infrastructure
  3. Value
  4. Resources

Question No:-39

Which process is responsible for the availability, confidentiality and integrity of data?

  1. Service catalogue management
  2. Service asset and configuration management
  3. Change management
  4. Information security management

Question No:-40

Availability management is directly responsible for the availability of which of the following?

  1. IT services and components
  2. IT services and business processes
  3. Components and business processes
  4. IT services, components and business processes