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Apple 9L0-012 Exam (Mac Service Certification) Page 4(Dumps)
Question No:-31
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Where is the keyboard mapping data for MacBook Air (Mid 2013) models stored?
Choose the correct option from below list
1. Keyboard
2. Flash storage
3. Trackpad assembly
4. Boot ROM
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Question No:-32
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Examine the image.
What is this service fixture used for when repairing an iMac (Late 2012)?
Choose the correct option from below list
1. It is used to protect the iMac housing from damage.
2. It is used to support the logic board when removed from the iMac.
3. It supports a VESA mount adapted iMac when it is being serviced.
4. It is required for the proper alignment of the iMac LCD panel to the rear housing.
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Answer:-3. It supports a VESA mount adapted iMac when it is being serviced.
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Question No:-33
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Which component for Apple Service Toolkit is designed to help troubleshoot issues with MagSafe and MagSafe 2 power adapters?
Choose the correct option from below list
1. NAD
2. VST
3. TPT
4. CSD
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Answer:-1. NAD
Hint:-
Apple Service Toolkit includes:*
-AudioTest "" plays a series of tones through each speaker and listens for those same tones via the microphone.
-Diagnostic Gateway (DG) "" software that runs on a dedicated Intel-based Mac using Mac OS X Server 10.6/10.7 and serves up tools to triage computers via
NetBoot, recording test results as log files.
-Mac Resource Inspector (MRI) "" triage tool that provides a fast check of internal hardware components for all Intel- based computer systems.
-Notebook Adapter Diagnostic (NAD) "" triage tool that reports on the condition of Intel-based notebook power adapters.
-Cooling System Diagnostic (CSD) "" evaluates the thermal sensors, fans and heat sink in MacBook Pro (Early 2011) models and will either confirm correct operation or help diagnose a service issue.
-Gateway Manager "" software application used to remotely configure and manage the Diagnostic Gateway server as well as access logs created by diagnostic tools.
-Test Patterns Tool (TPT) "" identifies pixel anomalies in LCD panels in Apple Display, iMac, MacBook, MacBook Pro, and MacBook Air systems.
-Server Bit Setter (SBS) "" Repair tool used after replacing logic boards in late model Mac mini Servers or backplane boards in late model Mac Pro Servers.
-Video System Test (VST) "" is used to test video issues in specific MacBook Pro models.
-Blank Board Serializer (BBS) "" Allows technicians to set the system serial number on replacement Main Logic Board (MLB) service parts.
-AST Keyboard (OS) "" service tool for in-depth testing of keyboards.
-AST Trackpad (OS) "" service tool for in-depth testing of trackpads.
-Storage Diagnostic (OS) "" Repair tool for testing HDD or SSD modules.
-Image Persistence Test (EFI) "" triage tool for identifying image persistence anomalies on IPS displays
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Question No:-34
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To help define if an issue is in the Environmental problem space, which question can you ask your customer?
Choose the correct option from below list
1. Do you have this issue on all Wi-Fi networks?
2. Could you show me how you use your Mac?
3. Did you add any memory to this Mac?
4. Have you updated your software?
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Answer:-2. Could you show me how you use your Mac?
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Question No:-35
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If you cannot turn on a system using the power button, which of the following can be used to turn on a Macbook Pro (Retina. 13-inch. Late 2013 and Mid 2014) logic boards?
Choose the correct option from below list
1. Two (2) switches that can be flipped.
2. Two (2) ports that be activated.
3. Two (2) pads that can be shorted.
4. Two (2) buttons that can be pressed.
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Answer:-4. Two (2) buttons that can be pressed.
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Question No:-36
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Which of the following computer features uses the most battery power on a portable Mac?
Choose the correct option from below list
1. Screen backlight
2. Keyboard backlight
3. Multi-Touch trackpad
4. Keyboard
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Question No:-37
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Which diagnostic component of AST should be used to test image persistence issues on internal IPS displays in Apple desktop and portable computers, using consistent testing parameters?
Choose the correct option from below list
1. IPT
2. MRI
3. VST
4. EFI
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Answer:-4. EFI
Note:-
Apple Service Toolkit includes:*
-AudioTest "" plays a series of tones through each speaker and listens for those same tones via the microphone.
-Diagnostic Gateway (DG) "" software that runs on a dedicated Intel-based Mac using Mac OS X Server 10.6/10.7 and serves up tools to triage computers via
NetBoot, recording test results as log files.
-Mac Resource Inspector (MRI) "" triage tool that provides a fast check of internal hardware components for all Intel- based computer systems.
-Notebook Adapter Diagnostic (NAD) "" triage tool that reports on the condition of Intel-based notebook power adapters.
-Cooling System Diagnostic (CSD) "" evaluates the thermal sensors, fans and heat sink in MacBook Pro (Early 2011) models and will either confirm correct operation or help diagnose a service issue.
-Gateway Manager "" software application used to remotely configure and manage the Diagnostic Gateway server as well as access logs created by diagnostic tools.
-Test Patterns Tool (TPT) "" identifies pixel anomalies in LCD panels in Apple Display, iMac, MacBook, MacBook Pro, and MacBook Air systems.
-Server Bit Setter (SBS) "" Repair tool used after replacing logic boards in late model Mac mini Servers or backplane boards in late model Mac Pro Servers.
-Video System Test (VST) "" is used to test video issues in specific MacBook Pro models.
-Blank Board Serializer (BBS) "" Allows technicians to set the system serial number on replacement Main Logic Board (MLB) service parts.
-AST Keyboard (OS) "" service tool for in-depth testing of keyboards.
-AST Trackpad (OS) "" service tool for in-depth testing of trackpads.
-Storage Diagnostic (OS) "" Repair tool for testing HDD or SSD modules.
Image Persistence Test (EFI) "" triage tool for identifying image persistence anomalies on IPS displays
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Question No:-38
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To power on the system, which of the following can be used on the MacBook Pro (Retina, Mid 2012) and MacBook Pro (Retina, 15-inch, Early 2013 and Late
2013) logic boards?
Choose the correct option from below list
1. Two switches that can be flipped
2. Two ports that be activated
3. Two pads that can be shorted
4. Two buttons that can be pressed
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Answer:-4. Two buttons that can be pressed
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Question No:-39
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Which of the following is a best practice when handling the embedded battery from MacBook Air models?
Choose the correct option from below list
1. Use the battery cable or connector to lift the battery.
2. Hold the battery carefully by its edges only with two hands.
3. Grasp the middle of the battery cells when removing it from the computer.
4. Re-cover any punctures or tears in the soft Mylar covering with Kapton tape
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1. Use the battery cable or connector to lift the battery.
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Question No:-40
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Which Mac mini listed below can use a USB 3devices at full speed?
Choose the correct option from below list
1. Mac mini Server (Mid 2010)
2. Mac mini (Mid 2010)
3. Mac mini (Mid 2011)
4. Mac mini (Late 2012)
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